1. Under what circumstances when refund is possible?
   
   Refund is possible under the following circumstances :
   
   a. Order is cancelled upon request.
   To cancel the order, Please Contact Us.
   
   The amount of refund related to an order cancellation is as follows
   
   

   Amount Refunded	Conditions
   100%	when credit card has not been charged and flowers/gifts have not been ordered from our supplier.
   90%	when credit card has been charged and flowers have not been ordered from our supplier.
   30%	after flowers/gifts have been ordered from our supplier.
   0%	after the flower/gift leaves our shop/office.

   
   b. Recipient not satisfied with the flowers/gifts delivered.
   
   If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, provided that
   
   » the recipient refuses to accept the Flowers/Gifts and returns the same instantly at the address stated on the Delivery Order with intact condition. AND
   
   » Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.
   
   c. Unavailability of flower/gift types or colors
   
   If the customer has ordered the flower/gift types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
   
   d. Destination of delivery is beyond our coverage
   
   In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.
   
   
2. How is the refund procedure being carried out?
   
   Refund will be carried out within three days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.

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